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The South African Funeral System (SAFS)

The Empowerment Group has played a major role in the development of our software package - the South African Funeral System (SAFS).

A central aspect of our offering to you is the customized implementation of this software in your funeral business, supported by the hardware we source for you.

SAFS is designed to be intuitive and easy to use and automates many processes that would need to be done by hand, thus increasing the capacity of the existing staff component. This also means that many compliance, regulatory and business requirements are automated, or at the very least facilitated right in the system which guides the user step by step. Included in this is ongoing support if difficulties arise. The software has the following features:


 
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For the Funeral Service and Funeral Insurance Business

HARDWARE INTEGRATION
  • Scan documents directly onto the system
  • Print quickly and easily from within the software
  • Use fingerprint login for employees
  • Use fingerprint identification for clients
  • Allow digital signing of documents

BOOKKEEPING AND ACCOUNTING
Use the integrated bookkeeping and accounting interface for both the funeral insurance and funeral service aspects of the business

REPORTING
  • Generate Sales reports
  • Conduct Performance management for staff
  • Generate Business and Financial reports
  • Generate Customer Service reports
  • Generate Complaints and Queries reports
  • Manage Compliance reporting
  • Generate Claims Ratio reports"

 

For the Funeral Insurance Business


CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
  • Keep track of potential clients
  • Look after existing clients

NEW POLICY SIGN-ON
  • Capture new policies using a seamless flow
  • Automatically apply policy rules
  • Capture Policyholders and dependents directly onto the system
  • Maintain compliance with current legislation

MAKE CHANGES TO EXISTING POLICIES
  • Automatically apply policy rules
  • Change contact details quickly and easily
  • Make changes to policies quickly and easily

CAPTURE ACCURATE PREMIUM COLLECTION DETAILS
  • Capture payment against client's name immediately
  • Capture cash or card payments
  • Receive Sassa card payments

UNDERWRITER INTEGRATION
  • Keep the underwriter updated with regards to new policies, policy changes, premiums captured and claims submitted in real time
  • Quickly calculate amounts owing to underwriter and remuneration owing to funeral insurance business according to the specific agreement
  • Accommodate multiple underwriters

CLAIMS ADMINISTRATION
  • Automatically apply policy rules
  • Perform a quick pre-approval process
  • Scan documents directly into the system
  • Send claims to underwriter immediately for rapid claim turnaround times
  • Maintain compliance with current legislation

COMPLAINT AND QUERY MANAGEMENT
  • Capture and categorise complaints and queries
  • Deal with simple complaints and queries quickly and easily
  • Escalate to underwriter immediately if necessary
  • Communicate with the client regarding complaint / query status
  • Process complaints or queries� in line with current legislation

POLICYHOLDER COMMUNICATION
  • Send bulk SMS notifications to clients regarding policy status, premiums due or unpaid, claims submitted, claim status and complaint or query status
  • Access bulk SMS pricing

For the Funeral Services Business


FUNERAL EVENT PLANNING
  • Manage the calendar of the business and all staff to ensure no double booking
  • Allocate all resources from one place

STOCK MANAGEMENT
  • Manage retail stock i.e. caskets
  • Manage rental stock i.e. marquees, chairs etc.

BODY COLLECTION MANAGEMENT
  • Ensure your drivers are in the right place at the right time

OPTIMISING OF HUMAN RESOURCES
  • See what your staff are currently busy with
  • Allocate staff to tasks where necessary
SUPPLIER MANAGEMENT
  • Manage outsourced services - catering etc
  • Keep details of suppliers all in one place

OPTIMISING USE OF MARQUEES, HOISTS AND OTHER EQUIPMENT
  • Know what is where at any time

FLEET MANAGEMENT
  • Keep track of where your drivers and vehicles are
  • Know when to service and repair vehicles
  • Keep track of mileage and licensing for all vehicles

MORTUARY MANAGEMENT
  • Keep track of where a body is at any moment
  • Ensure best use of space
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